Frequently Asked Questions

How does the consultation process work?

Your journey begins with a scheduled consultation where we learn about your vision, needs, and the heart behind your space. During this time, we discuss style preferences, functionality, and any challenges you’re facing. Afterward, we create a personalized plan that aligns with your goals and the atmosphere you want to cultivate.

Do you offer virtual services?

Yes. For clients outside our local area or those who prefer remote support, we offer virtual consultations and design guidance. You’ll receive the same thoughtful, faith‑centered experience — simply from the comfort of your home.

What is your cancellation policy?

Clients may cancel or reschedule up to 48 hours before their appointment at no cost. Cancellations made within 48 hours incur a $50 fee, which helps cover the time and preparation reserved for your session. We gladly waive fees for special circumstances such as emergencies, illness, or severe weather. Cancellations can be made through our website or via email.

How long does a typical project take?

Project timelines vary depending on the scope — from a single‑room refresh to a full‑home transformation. After your consultation, we provide an estimated timeline that reflects your needs, product availability, and the level of detail involved. We move with intention, ensuring every step aligns with your vision.

Do you work with specific design styles or color palettes?

While we love neutral and earth‑toned palettes that evoke calm and groundedness, we design for a wide range of styles. Our goal is to create a space that feels authentically you — peaceful, purposeful, and reflective of the atmosphere you want to cultivate.

Do you offer refunds on services or products?

For services, refunds are not typically issued once a session has been completed, as time and expertise have already been invested. However, if you ever feel something was missed or not delivered as expected, we encourage you to reach out — we’re committed to making things right with integrity and care.

For products, we accept returns or exchanges on unused, unopened items within 14 days of delivery. If an item arrives damaged or defective, we will gladly replace it. Simply contact us through our website or email, and we’ll walk you through the next steps with ease.